FAQ

Members



  • How do I register as member?

    You can register as member as long as you have a valid email address.
    You are required to fill up the details at the sign up form.

    Note:
    Why do I need to provide my contact number and postcode?
    So we can contact you if there is event of sports center unable to fulfill your booking. Postcode is required to ensure we can customize to your booking experience base on location.



Bookings



  • How to make a court booking?

    • 1. Select your location, date of game, court, duration and start time. Click Check Availability to continue.
    • Note:
      If you wish to book court for two consecutive weeks, you can select Multiple Booking as Yes; select second booking date.

    • 2. If the selected court and time is available, click Book Now. However if it is not available, you can select one of our suggested courts or time.
    • Note:
      If you do not wish iBookCourt.com to remind you on the next booking, select Remind me to book more after the booking to No

    • 3. Select your payment options from either iBookCourt.com Credits or Instant Payment.
    • Note:
      What the Different between iBookCourt.com Credits or Instant Payment? iBookCourt.com Credits is preloaded cash value, you save more as iBookCourt.com offers discount during reloading. As for Instant Payment, there will be a small transaction fees charged. If your iBookCourt.com Credits is insufficient, you can choose to reload your iBookCourt.com Credits Account.

    • 4. Review the booking details and the fees.
    • 5. If you are reloading your iBookCourt.com Credits or chosen Instant Payment, select your payment options ranging from Credit Cards to choices of Online Banking.
    • 6. Upon payment successful, you will receive confirmation on screen. You will also receive confirmation via your registered email.
    • 7. You are required to facilitate the confirmation email upon arriving the sports center to enjoy the game.
    • How to make a sports booking?

      • 1. Select your sports, provider and package each provider facilitates. Click Check Availability to continue.
      • Note:
        Provider is sorted by location.

      • 2. If the selected package is available, click Enrol Now.
      • 3. Select your payment options from either iBookCourt.com Credits or Instant Payment.
      • Note:
        What the Different between iBookCourt.com Credits or Instant Payment? iBookCourt.com Credits is preloaded cash value, you save more as iBookCourt.com offers discount during reloading. As for Instant Payment, there will be a small transaction fees charged. If your iBookCourt.com Credits is insufficient, you can choose to reload your iBookCourt.com Credits Account.

      • 4. Review the booking details and the fees.
      • 5. If you are reloading your iBookCourt.com Credits or chosen Instant Payment, select your payment options ranging from Credit Cards to choices of Online Banking.
      • 6. Upon payment successful, you will receive confirmation on screen. You will also receive confirmation via your registered email.
      • 7. You are required to facilitate the confirmation email upon arriving the sports center to enjoy the game.

    • Does iBookCourt.com charge any hidden fees?

      iBookCourt.com does not have any hidden fees. We work hard to get you the best rates in the most popular sports center in Malaysia. We constantly monitor the prices of sports center to ensure we bring you the best price, more choices.

    • Can I cancel my booking?

      At the moment of time, we are unable to facilitate booking cancelation. We are making lots effort to enable this in near future.

    • What is booking pending?

      Booking pending happens when either of the following happens:

      • 1. Customer service personnel at respective sports center made a walk in booking while you are still in the process of completing your booking.
      • 2. Another customer has made a booking at the same time on the same court.
      • 3. Delay in bank confirmation regarding online payment resulting your booking being on hold.
      iBookCourt.com will immediately rectify and inform you updated status. This is usually done within 2 hours of time of booking made.

    • What if the center fails to honor my booking or the center is closed?

      Email us at helpdesk@ibookcourt.com on your booking details and we will launch investigation soonest. Upon confirmation, iBookCourt.com will reimburse your fees.

    • Can I check my recent transaction?

      Upon login successful, click My Account, select Transactions in the drop down menu.

    • Can iBookCourt.com resend the booking confirmation?

      Upon login successful, click My Account, select Transactions in the drop down menu. Check Upcoming 10 booking and click Resend on the booking you wish to resent the booking confirmation.

    • How do I book another court on same date and time?

      Upon successful booking, click on Book Another Court on Same Date & Time and follow the on screen instruction to complete another booking.

    • What is Forward This To Friend?

      If you would like email the confirmed booking details to your friends, you can click this button and entered your friends email.




Find My Kaki



  • What is Find My Kaki?

    Find My Kaki is iBookCourt.com feature that enable you to find a game that you can join as an individual or as a team. You can also post your game if you are looking for players or teams. This enables you to enjoy a game even if you do not have enough players! Its by players for players!

  • How to search for games in Find My Kaki?

    Choose your location, type of kaki, and type, sports, day and skill.

    Note:
    Type Of Kaki: Indicate if you would like to find an individual or team game.
    Type: Indicate which type of game format, ranging from round robin to weekly games.
    Sports: Indicate what sports you would like to play – Minimum Search Criteria
    Day: Indicate which day you would like to play from Monday to Sunday.
    Skill: Indicate the skill level ranging from level 1 as the beginner to level 10 as expert.

  • How to join Find My Kaki?

    If you are interested in the listed Find My Kaki just click Join. You can also search for more games in Find My Kaki

  • Can I create a game in Find My Kaki?

    Upon login successful, click Create Kaki List and filled in require all details. Upon complete the steps by clicking Add List.

  • Can I check the details of a Find My Kaki games and its participant?

    You can click on the numbered listed next to magnifying glass or Kaki Id.

  • Why do I have to pay to join Find My Kaki?

    Find My Kaki fee is payable to games creator. Usually this fee is to cover the cost of equipment, venue and other operation cost. In an example, a badminton games, creator prepare the shuttlecock and badminton court.

  • How do I pay the Find My Kaki fee?

    Only iBookCourt.com Credits are accepted for all Find My Kaki games.

  • Can I update Find My Kaki games results?

    If you are game creator, upon login successful, click My Account, select Kaki in the drop down menu. From the Kaki List Created , click Update Results in games you wish to update results.

  • Can I kick a participant in a Find My Kaki games?

    If you are game creator, upon login successful, click My Account, select Kaki in the drop down menu. From the Kaki List Created ,click Kick in games you wish to kick participant. You are required to enter reason to kick each participant. iBookCourt.com will refund all charged fees to the participant being kicked.

  • Can I complain a Find My Kaki games?

    If you have join a Find My Kaki Games and you need to lodge a complain, click on Send Complain. Enter your complain and click sent. We will review your complain and feedback to respective person.

  • Can I cancel from a Find My Kaki games?

    At the moment of time, we are unable to facilitate cancel a joined game.

  • Can I modify a Find My Kaki games that I created?

    If you are game creator, upon login successful, click My Account, select Kaki in the drop down menu. From the Kaki List Created , update the game with new details. You can only update the game details if no one has joined the game.

  • How to get the money I received from participant that joins my games in Find My Kaki?

    If you have Cash Value Credits in iBookCourt.com account. You can check your balance at you orange header bar stated Cash Value : XXX credits.

    You can cash out this money by selecting Cash Out in the drop down menu after clicking My Account. In this page there is Credit with cash value which indicated your total available cash balance.

    You can choose to transfer to iBookCourt.com Credits which can be used to make booking or join other Find My Kaki games.

    Alternatively you can choose the listed Cash Out Options with each options deciding the timeline versus the fees.

  • Why is my credit on hold?

    There is a minimum amount will be on hold until your Find My Kaki games expired. This is to prevent fraudster from running away!

  • Can I check Find My Kaki games that I already participated?

    Upon login successful, click My Account, select Kaki in the drop down menu. In this page, is sorted by Kaki List Created , Kaki List Joined and Expired Kaki List Created.

    Note:
    Kaki List Created: List of Kaki you have created.
    Kaki List Joined: List of Kaki you have joined.
    Expired Kaki List Created: List of Kaki you have created and already expired. You can renew your Expired Kaki List here.

  • What is Find My Kaki premium listing?

    Premium listing is priority listing that enables your Find My Kaki games always appear on top in both search criteria and on main page if your game appears.

  • What is Find My Kaki Join Fees?

    Join Frees is the fees you required the participant to pay you when they join your game. iBookCourt.com charge a small commission on each fees collected. iBookCourt.com does not charge if you list your Join Fees as zero.

  • Why should I put a Join Fees when I can put it as free?

    iBookCourt.com offers this feature to protect you from participant no show. In many cases, games are listed as full but the turnout rate is low and spoiling the game. In worst scenario, participant turn up but do not pay you!

  • If the selected Sports is not in the list, what should I do?

    Email us at helpdesk@ibookcourt.com on your sports details.

  • Can I delete my game in Find My Kaki?

    Yes, if you are the game creator and your game does not have any participant.




iBookCourt.com Payment



  • What is iBookCourt.com Credits?

    iBookCourt.com Credits is a preloaded cash value in your account.

  • Why use iBookCourt.com Credits?

    You save more each time you reload your account as offers discount during each reloading.

  • Is iBookCourt.com secure?

    Our system is designed according to industrial standard. The interaction between you and iBookCourt.com is secured using SSL*. Payment Processing is handled with PCI Security Standards Council.

  • What iBookCourt.com accepted payment method?

    iBookCourt.com accept:

    • 1. Major credit cards that is Mastercard and Visa.
    • 2. Online banking that is Maybank2u, CIMBClicks, RHB Now, Public Bank, Bank Islam, Hong Leong Bank, AmOnline and AllianceOnline.
    • 3. Cash payment that is 7-Eleven, SenHeng and SenQ.

  • How do I topup my iBookCourt.com Credits?

    Upon login successful, click My Account, click on Topup and select your top up options. Select your payment options ranging from Credit Cards to choices of Online Banking. Upon payment successful, you will receive confirmation on screen. You will also receive confirmation via your registered email.




Vouchers, Plan & Others



  • How do I keep updated with my iBookCourt.com promotion?

    Subscribe to iBookCourt.com Newsletter here! Click Here To Subscribe

  • What is iBookCourt.com Plan?

    iBookCourt.com offers variety of rate plan to suit different type of sports group.

  • How to activate iBookCourt.com Plan?

    Upon login successful, click My Account, click on Plan and enter your Plan redemption code. Follow onscreen instruction.

  • How to redeem iBookCourt.com Voucher?

    Upon login successful, click My Account, click on Voucher and enter your Voucher code. Follow onscreen instruction.




Sports Operator



  • I operate a sports center, how do I join iBookCourt.com family?

    Email us at contactus@ibookcourt.com on your contact details and we will contact you soonest.

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